Privacy policy

At Ojas Space Bali, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and book our retreats.

1. Information We Collect

• Your name, email, phone number, and other contact details
• Booking details such as selected retreat, room type, and preferences
• Payment information (processed securely via Xendit)
• Website usage data (cookies and analytics tools)

2. Why We Collect It

We use your information to:

• Process and confirm your retreat bookings
• Communicate important updates and schedules
• Improve our services and website experience
• Comply with financial and legal requirements

3. How We Protect Your Data

• Payments are securely processed via Xendit
• No credit card information is stored on our servers
• Data access is restricted to authorized team members only

4. Third-Party Tools

We use trusted tools including:

• Xendit (payment processor)
• Google Analytics (anonymous website usage tracking)
• Webflow (website platform)

These services may use cookies or collect anonymized data.

5. Your Rights

You can request:

• A copy of your personal data
• Corrections or deletion of your data
• Removal from marketing communications

Refund Policy

1. Deposit & Eligibility for Refunds

• A 40% deposit is required to secure your booking.
• If you cancel 90+ days before your retreat → you’re eligible for a 60% refund.
• If you cancel less than 45 days before → deposit is non-refundable, but 60% will be refunded.
• In case of a no-show, no refund is issued.

2. Non-Refundable Conditions

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3. Refund Processing

• Approved refunds are processed within 14 business days.
• Refunds are issued to the original payment method used at booking.

4. Exceptional Circumstances

In emergency situations (e.g., medical, natural disasters), refund requests will be evaluated case-by-case, and supporting documentation may be requested.

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For any further inquiries, contact us at:
📩 info@ojaspacebali.com
📞 +62 813 30920085